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Internship: Business Consulting Internship with CRM manager
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Nicholas Klass

Major:  Economics

Hometown: Chester Springs, PA. USA

How did you learn about this opportunity?

I found out about this internship through Penn State's Career Enrichment Network site. CRM manager posted an internship opportunity through "Network Simplicity" and then I read the description and decided to apply for the position.

Tell us a little bit about your experience

The internship at CRM manager was a great experience, I worked directly under the CEO of the company, Andy Atkins. CRM manager is a third party consulting firm that helps clients best implement and integrate salesforce.com into their business platforms. Mr. Atkins wanted me to get my feet wet in all aspects of the business. By shadowing a handful of experienced professionals at the firm, I learned a lot about consulting, sales, marketing, business development, and analysis.

Interning with CRM manager gave me a clear overview and taste of all the aspects of business. Having a diverse and comprehensive understanding of many different trades is everything that the liberal arts education can provide.

How did this experience impact you academically?

This helped so much in an academic respect because I finally learned how to apply my school knowledge to my everyday life. In class, professors always want to know how the students use what we learn in the course to our real life, from this internship I now have a better idea on how I can have an intelligent conversation with a professor about that topic. Also, the reports and projects that I did for the company allowed me to learn more about competition, business, and the financial markets which are all topics that I come across in my courses that I take at Penn State.

What are your career goals or plans? How did this experience impact them?

My career goals are to work in the financial services world. I know CRM manager is not in the financial service industry but this internship really helped me get experience in the business professional realm. I learned so much about how to conduct myself in a business setting from my internship this summer, plus gaining real world experience and expanding my professional contact network can never hurt. Although I was not necessarily in the specific industry I would have like to have been in, my daily activities and responsibilities like analyzing data, doing projects, meeting with clients and running reports closely resemble what I will one be doing once I am in the financial services industry.

Would you recommend this experience to other liberal arts students? If yes, why?

Absolutely, interning with CRM manager gave me a clear overview and taste of all the aspects of business. Having a diverse and comprehensive understanding of many different trades is everything that the liberal arts education can provide. I was not pigeonholed into one particular part of the industry, I was allowed to explore my interests and use my strengths in some activities. This is a great opportunity for any young college student who wants to explore the business world.

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