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Internship with the Better Business Bureau
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Jessica Goldstein

Major: Labor and Employment Relations
Minor: Sociology
Hometown: Roslyn, NY

How did you learn about this opportunity?

In the beginning of the fall semester, I was extremely determined to begin my internship search process. I utilized the advisers at school and grasped an understanding of the internship I should be looking for. Through the great tool of networking, I found the Better Business Bureau Internship program and immediately knew I had to apply. I was determined to get the position and interviewed in November during Thanksgiving break, and received notice of my acceptance not too long after.

Tell us a little bit about your experience.

The first few days was an intense training process where we learned everything about the Better Business Bureau. I learned my position as a Dispute Resolution Analyst, and mediated marketplace disputes between consumers and businesses. This mediation took place via email, phone, and in person if necessary. I utilized reflective listening techniques which contributed to the diffusion of conflict and made communicating between the two parties extremely easy. If necessary, I was able to provide consumers with government agencies in cases that were beyond the Better Business Bureau's scope. Overall I was able to successfully close 800 cases.

How did this experience impact you academically?

Academically, this experience enhanced a lot of what I have learned so far in my studies as a Labor and Employment Relations major. I learned the importance of communication in the workplace, as well as the usage of analytical and critical skills. Throughout my future courses, I hope that they continue to enhance.

It was really a great foundation for me since I was exposed to various types of industries and consumers.

What are your career goals and plans?  How did this experience impact them?

After graduation I hope to work in a corporate office working as a HR generalist, and eventually down the road as a President of Human Resources. This was my first internship and I think it was a perfect fit for me because a lot of what I did, did in fact relate to HR and skills that are necessary to strive as a generalist. It was really a great foundation for me since I was exposed to various types of industries and consumers, and I was able to understand a lot about the marketplace and its issues before entering an exact industry. This helped me shape my future career direction for sure!

Would you recommend this experience to other Liberal Arts students?

I definitely would recommend this experience for a first year internship. Like I had said, it's a great internship to be exposed to various types of industries, get a great hold on skills that are necessary in future opportunities, and understand the marketplace.

For more information on internships for Liberal Arts students, visit our website.

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