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Outstanding Customer Service Award

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General Information 

This award provides recognition to employees who provide exemplary service to our customers. The College values excellent customer service and encourages all employees to focus on understanding the needs of those we serve to include both internal and external customers. Our emphasis in customer service should be on providing top quality service with the expectation that customers will be treated respectfully, cordially, and effectively. This award recognizes employees who have made exceptional contributions in this area, exceeding normal expectations, and delivering superior quality service to our customers.

*Customers include the following: Students, faculty, staff, alumni, parents, and any recipient of a service that we provide.

Criteria 

The employee demonstrates a combination of the following:

    • Creates a welcoming environment for our customers
    • Consistently displays a positive attitude both in overall ability and communication as well as maintains a high level of professionalism at all times
    • Extremely conscientious in ensuring customers receive the guidance and answers they need in a timely and courteous manner
    • Continuously exceeds expectations when providing assistance to customers
    • Displays initiative and resourcefulness when troubleshooting problems and/or complaints
    • Takes ownership of problems and follows through until completion and/or resolution

Type 

Individual

Nomination Procedure  

Nominations may be made by faculty, staff, students, and alumni.  The nomination shall consist of:

    • Nominator Information
    • Nominee Information
    • One supporting letter from the nominator, not to exceed one page in length

Award

Mini Statue + $500

Eligibility Requirements 

Standing and fixed-term, non-exempt, exempt, and technical service employees in the College of the Liberal Arts. 

    • Employed by the College for a minimum of 12 months as of the nomination deadline
    • Must be rated as a successful contributor or above per the performance evaluation metrics and has not had any disciplinary actions within the last 12 months
    • Past recipients of awards are eligible for nomination in the same category after three years unless otherwise specified within the award description

Wondering who to nominate? Sample questions to consider:

    • Who is the person that makes you feel welcome every time you interact with them?
    • Who can maintain their composure when faced with challenging or difficult interactions?
    • Who advocates for the needs of the customer base (internal or external) even when it make their job, or the job of the team, more challenging?

Nominator Information

Nominee Information

 
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